Question 1

Do I need technical skills to use KrabiClaw?

Accepted Answer

No. KrabiClaw is designed for business owners, not developers. If you can fill out a form, you can build a professional website. The whole setup takes about 10 minutes.

Question 2

How do I create my first website?

Accepted Answer

Sign up at krabiclaw.com, enter your business name, and choose a subdomain. Your site is live immediately — you can then add your offerings, photos, and content from the dashboard.

Question 3

Can I use KrabiClaw without a Google Business Profile?

Accepted Answer

Connect your Google Business Profile under Dashboard → Integrations for the easiest setup. But it's entirely optional — you can enter your offerings, hours, photos, and location details manually. Connecting later will auto-fill anything you haven't added yet.

Question 4

What languages does KrabiClaw support?

Accepted Answer

The platform interface supports English and Thai. Your business website can display content in any language — just type it in.

Question 5

How do I add menu items?

Accepted Answer

Go to Dashboard → Offerings. Add categories and items manually, or use AI extraction: take a photo of your printed offerings and ChowBot will read it and import the items automatically.

Question 6

Can I upload photos of my dishes?

Accepted Answer

Yes. Each item supports a photo. You can also upload a general photo gallery for your location — photos from Google Business sync automatically on Pro plans.

Question 7

How do I update my opening hours?

Accepted Answer

Go to Dashboard → Locations → select your location → Hours. If you have connected Google Business, your hours sync automatically and can also be updated there.

Question 8

How does publishing work?

Accepted Answer

Everything saves and publishes immediately — page content, posts, and menus are all live as soon as you save. Use the Publish to channels button on a post to also push it to Google Business, Facebook, or Instagram.

Question 9

What domain do I get on the free plan?

Accepted Answer

On the free plan you get a subdomain: your-business.krabiclaw.com. It is fully live, indexed by Google, and shareable with customers from day one.

Question 10

How do I connect my own domain?

Accepted Answer

Upgrade to Pro, then go to Dashboard → Settings → Domain. Enter your domain, then add the two DNS records we provide in your domain registrar. It goes live within minutes.

Question 11

Is SSL included?

Accepted Answer

Yes. All KrabiClaw sites — free and paid — get an automatic SSL certificate. Your site always loads over HTTPS at no extra cost.

Question 12

Where are my files hosted?

Accepted Answer

KrabiClaw runs on Cloudflare's global network with servers in over 300 cities including Bangkok, Singapore, and Tokyo. Your site loads fast for customers anywhere in the world.

Question 13

How does Google Business sync work?

Accepted Answer

Connect under Integrations to pull name, address, hours, photos, reviews.

Question 14

Will my Google reviews show on my site?

Accepted Answer

Yes. Once connected, your reviews display on your site's Reviews page and in the homepage summary. New reviews appear automatically — no manual import needed.

Question 15

Can I reply to reviews from KrabiClaw?

Accepted Answer

Not yet — reply directly from your Google Business dashboard. Your reply syncs to your KrabiClaw site automatically.

Question 16

Can I change plans anytime?

Accepted Answer

Yes. Upgrade or downgrade at any time from Dashboard → Billing. Upgrades take effect immediately. Downgrades apply at the end of your current billing period.

Question 17

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee on all paid plans. Contact hello@krabiclaw.com within 30 days of your first payment and we will issue a full refund, no questions asked.

Question 18

What payment methods do you accept?

Accepted Answer

All major credit and debit cards (Visa, Mastercard, Amex) via Stripe. Enterprise plans can be invoiced by bank transfer.

Question 19

What are AI credits?

Accepted Answer

AI credits power features like menu extraction from photos and content generation. Free plans include 500 credits per month. Pro plans include 5,000. Credits reset on your billing anniversary. Additional credits can be purchased from Dashboard → Billing.

Help Center

Getting Started

Menu & Content

Domain & Hosting

Google Business

Billing & Plans