Guest communication

Make the welcome feel thought through.

From the first question to the last checkout detail, keep the conversation close to the stay. Give your team a shared place to prepare, reply and follow up.

Private arrival guides

Have the answer close at hand.

Keep each home’s directions, check-in instructions, Wi-Fi details and checkout notes together. Prepare the information once, then bring the right details into the guest’s conversation when it is time to share them. Your team has a private guide to work from, alongside the stay they are handling.

Prepare an arrival guide
Saltleaf Stays Demo arrival-guide editor with check-in, Wi-Fi, directions and checkout sections.

Saltleaf Stays Demo

Make every reply part of a better stay.

Write once. Choose the moment.

Keep useful replies ready to use, or schedule a welcome and checkout reminder around each home’s local timing. Follow their delivery status.

Prepare guest messages

Keep the conversation together.

Read stay details and message history together, then reply through direct email or the connected Airbnb conversation.

Explore calendars and Airbnb

Make a clear handover.

Assigned teammates can see the homes and conversations they look after, with internal team messages to keep each other informed.

Explore property management

Your hosting assistant

The right words. A helpful place to start.

Ask your connected assistant to help prepare a reply using the details of the home. Review the wording and choose when to share it.

Connect your assistant
  • ChatGPT
  • Claude
  • MCP

A few things you could ask

  • Draft a welcome for guests arriving at the studio.
  • Show the villa arrival guide and checkout instructions.
  • Show the scheduled guest messages for this home.
  1. 01 Prepare a welcome
  2. 02 Find the details
  3. 03 Plan ahead

A welcome worth getting ready for.

Bring your homes, arrival details and guest conversations together in KrabiClaw.