Manage your bookings
Review bookings, arrange changes and stay in touch with guests.
Chris Luke
1 min read
Open Calendar to see your bookings and reservations. Select a booking to read its details and choose the next step.
Review a request
For bookings that need review, confirm or reject the request from the booking’s actions. The guest receives the update through the existing booking conversation.
Arrange a change
Open Change booking and choose the new details. The guest needs to accept the proposal before the booking changes. Check the booking again after acceptance.
To change who delivers a service, use Team member. This assigns the session to the person currently selected in the service’s Booking settings, checks their availability and updates the whole session.
Contact the guest
Select Message guest to open their conversation in your business inbox. Keep the booking details and the guest’s next step clear.
Cancel a booking
Use the booking’s cancel action and review the details before confirming. Once cancelled, it no longer holds that booking’s availability. If the business uses Google Calendar, the event Krabiclaw added is removed on the next sync.