Set up notifications
Choose your personal email and WhatsApp preferences by notification category, and verify the phone number on your KrabiClaw account.
3 min read
KrabiClaw notification preferences belong to your account. Each person on a business's team chooses which categories reach their account email and verified WhatsApp number.
Before you start
Sign in to your own KrabiClaw account. To receive a business's internal alerts, you need an accepted Owner or Admin membership in that organization. An invitation that is still pending does not give you membership.
1. Open your notification preferences
Open Account → Profile → Notifications. This is your personal settings page. The organization's Notifications page shows its notification feed; it is not where you set your personal delivery channels.
2. Choose a category and its channels
Open the category you want to change:
- Account and security
- Reservations and bookings
- Guest messages
- New reviews
- Review requests
- Organization and billing
- KrabiClaw news
Choose Email, WhatsApp, or both where available, then save. You can switch off optional categories. Email for Account and security is required and cannot be switched off.
These are account-wide preferences, not a separate set of preferences for each location.
3. Verify your personal WhatsApp number
If WhatsApp is unavailable, choose Add a WhatsApp number, or open your personal profile. Add your own number and complete the verification shown there.
Return to Notifications, select the relevant category, enable WhatsApp, and save. Adding a number without verifying it does not make it an alert destination.
4. Check that your settings saved
Reopen the category and check the selected channels. If you see a save error, resolve it and try again rather than assuming the change was applied.
When the next relevant event occurs, check the email or WhatsApp account you selected. A saved preference controls eligibility to receive an alert; it does not guarantee that every message has been delivered.
Common questions
Who receives business alerts?
KrabiClaw resolves recipients from the organization's Owner and Admin members. Each eligible person's preferences determine whether an alert uses their account email, verified phone, both, or neither. Alerts are not restricted to the original owner.
Can I enter a shared alert number or a location manager's number?
There is no organization-wide alert number or per-location phone override. Each recipient uses their own account and verifies their own phone.
If someone needs business access, invite them to the team. Review the role carefully: Owner and Admin access covers the organization, not just one location.
Why did a teammate receive an alert but I did not?
Check that your invitation was accepted, that you are using the correct account, and that the relevant category and channel are enabled. For WhatsApp, check that your account's phone is verified. For email, check the address on your account and your spam folder.
Next step
Review your team access so the right people can manage the business and choose their own notifications.