Fees and invoices
See what Payments costs, find your invoices, and understand refunds, credits and billing issues.
Chris Luke
4 min read
KrabiClaw Payments: 1.4% of payment volume, plus Stripe fees. Billed after use. Your subscription is billed separately.
How your Payments fee is calculated
Payment volume is the amount successfully captured from customers. The KrabiClaw Payments fee is 1.4% of that volume.
| Captured payment volume | KrabiClaw Payments fee |
|---|---|
| $100 | $1.40 |
| $500 | $7.00 |
| $1,000 | $14.00 |
These examples exclude Stripe fees and any applicable taxes. A booking that has not produced a captured payment does not create captured payment volume.
Stripe fees
Your Payments bill also includes the actual Stripe costs attributable to your business’s payments, refunds, disputes and other supported financial activity. The amount depends on the provider’s configured pricing and the activity that occurred.
Stripe costs are added when the provider reports them. Reporting can lag by 96 hours or more, so a payment and its final Stripe costs may appear at different times. Later corrections are retained and applied through billing; an estimate is not substituted for a missing actual cost.
Why the fee is separate from your payout
Customer payments belong to your connected Stripe account. Stripe sends available funds to your bank according to that account’s payout schedule.
Krabiclaw bills its Payments fee and attributable Stripe costs afterward. It does not take the 1.4% fee as an application fee from each customer payment.
Your payout amount and Payments invoice therefore describe different things: one is money sent to your bank, and the other is what you owe for using Payments.
Your subscription
Commerce is $89 per month and includes online Payments. Its subscription charge is separate from the Payments usage bill.
Open Payments → Plan to see your current plan and Payments fee information. Changing or canceling a plan does not erase outstanding charges for payments already taken.
Find an invoice or receipt
To view what your business has paid Krabiclaw:
- Choose your business and open Payments.
- Under Your payments, choose Manage payments.
- Find the invoice by date, description, amount or invoice number.
- Open the invoice when its Stripe link is available.
The invoice opens its own payment record in Stripe. Draft and void invoices are excluded from this history. A usage period still being rated or awaiting invoice issuance may therefore not appear yet.
To view a customer’s receipt, open Earnings → Transactions, select the transaction and choose Get receipt under Payment info.
Understand invoice status
- Paid: The invoice has been paid.
- Due: The invoice is open and still requires payment.
- Unpaid: Stripe has marked the invoice uncollectible.
An open invoice alone does not mean a payment attempt failed. Open its payment record and follow the actual payment status and instructions.
Refunds, disputes and credits
KrabiClaw Payments fees aren’t returned after a refund or dispute. Returning a customer payment does not reduce the volume already captured.
A correction to actual Stripe costs is separate from that rule. If the dashboard shows a Pending credit, follow its credit-note instructions; the credit must be issued and verified for the correct business billing account.
If an invoice payment needs attention
Open Payments and check the payment method marked Default. Use Add payment method or the saved card’s options to update your billing method. This card pays your business’s bills; it is separate from the bank account used to receive payouts.
Check the invoice’s payment instructions and any billing update you received. If the amount or status still appears wrong, open Krabiclaw support with the invoice number and date.
Related: How refunds work · When you'll get your payout